Mimer Technologies
Voice agents & operations

Voice agents in production.

We map your calls, build a voice agent that can handle them, and run it on your real phone line — measured on containment rate, not promises.

Book a voice agent demoTake the free voice AI audit
Value over price

We price the calls the agent handles — not the hours we log.

Every deployment starts with one question: what is an answered call worth to you? Bookings made, missed calls recovered, front-desk hours freed, queue times cut. That number drives the scope and the investment — not our hourly rate.

Created value

We quantify the upside with you in discovery — calls missed today, bookings lost, hours spent on the phone.

Captured value

Our fee sits well below that upside, with a fixed scope so you know the ceiling before we start.

Cost of delivery

Senior engineers, no juniors-on-your-bill, no hidden subcontractors. What we quote is what you pay.

If we can't see a credible value case that justifies the investment, we say so. It's cheaper for everyone to know that before the contract than after.

01
Stage 1 · Start here

Call Flow Discovery

2–3 weeks · fixed price

We listen to how your calls actually run, map flows and volumes, and tell you honestly which conversations a voice agent can carry — and which ones it shouldn't.

  • Review of real call recordings and call volumes
  • Call flow map: intents, handoffs, dead ends
  • Telephony, calendar and CRM readiness check
  • Shortlist of call flows to automate, with ROI per flow
  • Voice agent scope and readout with your team
Best for

Your phone lines are a bottleneck and you want a clear, honest map before committing budget.

Decision gate

Decision gate: pilot a voice agent on one call flow, or stop here. No obligation to continue.

Enquire about Call Flow Discovery
Most popular
02
Stage 2 · Hear it work

Voice Agent Pilot

4–6 weeks · fixed price

A working voice agent on a real number and your real data — natural conversation, real tool-calls, tested on live calls before it touches your main line.

  • One voice agent built for one call flow, end-to-end
  • Your tone of voice, language and business rules
  • Connected to one calendar, CRM or ERP with typed tool-calls
  • Escalation to a human, transcripts and call logging
  • Live pilot on a test number with real callers
  • Containment rate, latency and quality report
Best for

You've picked the call flow that hurts most and want to hear an agent handle it before scaling.

Decision gate

Decision gate: take the agent live, iterate the pilot, or stop. Pilot metrics make the call — not a sales pitch.

Enquire about Voice Agent Pilot
03
Stage 3 · Go live

Production Deployment

Per voice agent · fixed scope

Take the proven agent onto your real phone number: integrated with your telephony and systems, hardened with guardrails and observability, handed over with runbooks.

  • Rollout on your production number and telephony provider
  • Integration into CRM, ERP, calendar and identity
  • Guardrails, fallback routing and out-of-scope handling
  • Call evaluation harness, transcripts and dashboards
  • GDPR-aligned recording, retention and consent handling
  • Documentation, runbooks and post-launch hypercare
Best for

The pilot proved itself and you're ready to point real callers at the agent.

Decision gate

Decision gate: hand it to your team and stop here, or let us run it. Either is fine.

Enquire about Production Deployment
04
Stage 4 · Managed voice ops

Managed Voice Ops

Monthly · per live voice agent

We keep your live agents sounding right and answering right — monitoring calls, tuning prompts and latency, and adding new call flows as trust grows. Flat monthly fee per agent.

  • Call monitoring, evals and incident response per agent
  • Continuous prompt, voice and latency tuning
  • Speech and model reviews — we upgrade when it's worth it
  • Monthly report: containment, escalations, bookings made
  • New call flows added to the agent as you're ready
Best for

You have one or more voice agents live and want a partner accountable for how they perform on every call.

Decision gate

Decision gate: every quarter you decide to renew, pause, or end. Month-to-month, no lock-in.

Enquire about Managed Voice Ops

We quote per project after a short scoping call. No setup fees, no surprises — you know the scope and the cost before we start.

Who we work with

Heads of Operations, customer service leads and tech leads at Swedish companies where the phone is the front door — clinics, service businesses, logistics and support-heavy teams with high call volume and too few people to answer.

How we work

Four stages, one live voice agent at a time.

Product engineers, not slide decks. Every stage ends with a voice agent you can pick up the phone and call.

  1. 01

    Discover

    We listen to real recordings, map your call flows and volumes, and pick the one conversation worth automating first.

  2. 02

    Pilot

    A working voice agent on a real number and your real data — tested on live calls before it ever touches your main line.

  3. 03

    Deploy

    Production rollout on your telephony and systems, with guardrails, human escalation and complete call logging.

  4. 04

    Operate

    We run it: monitoring, tuning, model upgrades and new call flows as volume grows.

Frequently asked

How do you price a voice agent?
Discovery and Pilot are fixed price against a written scope. Production deployment is fixed price per voice agent. Managed voice ops is a flat monthly fee per live agent. We share exact numbers on request after a short scoping call.
Do the agents speak Swedish?
Yes — fluent Swedish and English, with your tone of voice and terminology. Alva AI, our own agent, has been running Swedish calls since day one.
Do I have to commit to all four stages?
No. Each stage ends with a clear decision gate — you choose whether to continue, pause, or stop. Most customers start with discovery and decide from there.
What happens when the agent can't help?
It hands the call to a human with context, or takes a message and logs it. Out-of-scope calls never get stuck in a loop — that's a design requirement, not an afterthought.
Do you sign NDAs and DPAs?
Standard practice. We work with regulated and defence-adjacent customers and handle call recordings and personal data accordingly.
Where are you based?
Karlskrona and Stockholm. We work on-site across Sweden and remote across the EU.

Not sure which package fits?

Book 30 minutes. We'll ask five questions and tell you honestly whether — and where — we can help.

Book a voice agent demo